This will be an individual or a team that goes that extra mile when it comes to customer service. Once short-listed a visit to experience the customer service could be done.

This award is for a courageous child up to the age of 18. Do you know of someone who is a shining example to his or her parents, who has overcome adversity or fought to combat an illness or disability?

This will be someone who cares for or fosters a child or children whether they are related or not, caring privately or in an organisation and going above and beyond the normal call of duty.

A school that has shown, unity, purpose and/or achievement in any field though not necessarily measured alone by the numbers of exams passed, its Ofsted report or League Table placing. Judges will be looking for evidence of leadership and teamwork displayed by staff, pupils and/or parents. They will also consider these achievements with regard to the school's catchments area, social and ethnic mix.

This is for someone under 21 who has achieved great things in sport, represented their school or achieved distinction in some other field.

This award will be presented to a group or body, which has worked tirelessly for charity or its community demonstrating dedication and commitment. The group can be part of an official organisation but run entirely by volunteers.

Nominees should be individuals or teams from Community Safety Wardens, Parish Wardens etc to an individual member of the public who has tackled crime, disorder or anti social behaviour.

Someone over the age of 21, a mature person, who continues to achieve great things at work, in their profession, in the field of sport, or a hobby or pastime.

Judges will be looking to recognise an arts, sports, community based or environmental project initiated by local authorities, charities, community groups, schools or others which has established a new service or made a substantial improvement to previously available facilities and services.